FAQ

What should I do if my hair is very thick or long?

Our method (check out our guides page) works perfectly for thick or long hair. It makes it super easy to create a bun that stays tight and flawless all day, thanks to the hairnet.

Sometimes, we actually use two hairnets instead of one: the first one to catch all the hair, and the second to really tighten everything in place ♡

Another key detail is the size of your hair donut. While we usually recommend a tiny donut, thicker or longer hair might need a medium or even grande size - simply because there’s too much hair to fit into a tiny one.

That said, we rarely recommend the grande donut, since it only works if your hair is both very long and thick. If you don’t have quite enough volume, the accessories won’t show as nicely, and it’ll be harder to get that tight, polished finish ♡

How can I make the bun fit comfortably under my helmet?

With our method (check out our guides page), it’s super easy to make any helmet fit - even if you have thick hair. All the extra hair is neatly tucked into a hairnet, so you can pull the bun out slightly and let the helmet slide in behind it, instead of trying to fit over the top.

If you’re struggling, try this: once you’ve made the first (very low) ponytail, gently loosen the hair tie a bit. That gives your helmet more space to sit comfortably behind the bun.

If you ever need personal guidance, feel free to reach out to us at info@bellinoxx.dk. We often exhibit at horse shows across Europe - and if you stop by a BelliNoxx stand, we’ll be more than happy to show you exactly how to make the perfect bun for your hair.

What do I need to be able to do a BelliNoxx bun at home?

You need a hair donut and set-up kit, then you can make the bun. To get that special BelliNoxx look you also need accessories, we recommend checking out our bestsellers kits or "shop the look" sets ♡

How can you make a BelliNoxx bun with very fine hair?

With very fine hair, a tiny donut works best. If your hair doesn’t fully cover the donut, we recommend adding a pearl hairnet for a beautiful finish ♡

What is your return policy?

30 dages returret. Har du fortrudt dit køb og ønsker du at sende varen retur til os skal du blot sende din ordre retur til os uden unødig forsinkelse. Du bærer risikoen for varen fra tidspunktet for varens levering. For at returnere er du nødt til først at kontakte BelliNoxx - på mail info@BelliNoxx.dk.  Der er ikke vedlagt returlabel når du modtager pakken.

Returner til:

BelliNoxx ApS
Att: Retur
Storegade 23A
8382 Hinnerup
Denmark

Hvad jeres leveringstid?

Udenfor Danmark er vores normale leveringstid 3-5 hverdage. For hurtig levering i Tyskland anbefaler vi at bestille gennem Amazon DE.

I Danmark er vores normale leveringstid 2-4 hverdage.

I særligt travle/udsalgsperioder kan leveringstiden være en smule højere.

Hvordan indgiver jeg en klage over defekte produkter?

Du kontakter os på info@bellinoxx.dk, send gerne kvittering og billeder af det/de defekte produkter med fra start.